In this episode of the Because I Can Life podcast, I share 5 things to include in a return policy for your online store.
Why? Because returns are part of running a product-based online business. It’s just a fact. And if you’re just starting your store, the thought can be pretty scary.
But product returns don’t have to be. Not if you’re prepared for them.
Each item in this list is very practical. Every single one is designed to protect your online store while making your customers feel valued. I even include an extra item I've found to be helpful in the return policies I've used.
In addition to the 5 things to include in a return policy, I share exactly what led to me creating a return policy for my very first online business.
I’ll tell you that more than a decade after this incident happened, I am still incredibly GRATEFUL to the customer who reached out to me to tell—and show—me where my company had let her down. It completely changed how I looked at return policies and customer service.
And it all begins with some simple pieces of metal.
Click above to listen.
